If you are not able to find your questions here, please contact us.
Shipping & Delivery
MAXvolador offers free shipping on orders over $39.99, and a $5 shipping fee will be charged for orders under $39.99.
We use UPS, USPS, or Amazon Logistics.
Once we ship your order out, you will receive an email with a tracking number. If you don't receive it in your inbox, check your spam folder. Open the email and click the tracking number. You will be able to see your shipping information.
The items will usually be shipped out the next business day after we received payment. Delivery will typically take 1 to 7 business days, depending on your destination. Affected by Covid-19 or other unexpected reasons (such as extreme weather, accidents, etc.), there will be some delays in the delivery. To know more detail, check our shipping policy
Payment & Orders
We accept payment by Paypal and credit card. You can use a credit card or debit card through Paypal or pay with a credit card directly. The credit cards that can be used to make the payment directly include Visa, Mastercard, JCB, Maestro, and American Express.
Once you place an order with us, you will receive a confirmation email with your order number. Click the button "View your order" to see more order detail. If you don't receive the email in your inbox, check your spam folder. You can also contact us for the order detail.
Please contact us as soon as possible if you would like to cancel your order. The order may be canceled immediately only if it is not shipped out or it hasn't reached a certain level in the fulfillment process that is too late to cancel.
Please contact our after-sale team as soon as possible and we will offer a solution to your satisfaction.
Return & Refund
We offer a 30-day return policy for all customers. Please contact our after-sale team if you want to return the item. Once we receive your returned item, we will send the refund back to your original payment method. To know more detail about returns, check our return policy.
Please do not return the item before contacting us. We will send you the address and shipping label after confirming the issue. Items sent back to us without first requesting a return will not be accepted. Check our return policy for more detail.
